BIKE ACCESSOIRES
All CUBE bikes that have a factory-installed carrier are, of course, approved for luggage carrier installation, as are aluminium hardtail frames with rack mounting points
(at the dropouts and at the top of the seat stays).
Excluded from luggage carrier use:
- Carbon-fibre seatposts are generally not suitable for seatpost-mounted luggage carriers, because the clamping force can notch the post and cause sudden breakage.
- The combination of carbon-fibre frame/aluminium seatpost is also unsuitable for attaching a seatpost-mounted luggage carrier.
- All carbon-fibre bikes including carbon full-suspension, carbon hardtails and carbon road bikes.
Exceptions: Models with integrated rack mounting points on the dropouts and at the top of the seat stays (e.g. our Nuroad C:62 from model year 2021).
The stresses caused by using a luggage carrier can harm carbon-fibre frames in the longer term. This can lead to unexpected breakage of the frame and serious accidents.
Important: Please note that the bike classification category automatically changes to 2 when using kickstands, mudguards (fenders), luggage racks and trailers.
Important: Please note that the bike classification category automatically changes to 2 when using kickstands, mudguards (fenders), luggage racks and trailers.
You’ll find an overview here:
Universal kickstands that attach to the chainstay and seat stay can be used on all of our hardtail frames.
Protect your bike by installing a rubber protector between the kickstand and frame.
Not suitable for kickstands:
• All full-suspension bikes without integrated kickstand mounting points (kickstand braze-ons)
• All carbon-fibre frames without integrated kickstand mounting points (kickstand braze-ons)
Kickstands that attach to the chainstay via a single clamping point (via a clamp or similar) are not approved for use. This could damage the chainstay over long-term use.
Important: Please note that the bike classification category automatically changes to 2 when using kickstands, mudguards (fenders), luggage racks and trailers.
We currently offer touch-up paints in the 20 most common colours in our range. Please check the list to see which touch-up colours are available for bikes from model years 21, 22 and 23-24:
Please check also our general manual:
HOW TO USE:
Unfortunately, we can neither authorise nor prohibit the use of child seats on any of our bikes. We have not carried out comprehensive testing of child seats and thus cannot assess if they can be used safely and without damaging the frame.
The installation of a child seat on the seat tube of our aluminium bike frames with thin-walled tubes is not approved. The forces exerted by the child seat may damage or even break the frame beyond repair.
Clamping to carbon-fibre frames is generally not approved. If you do decide to use a child seat, please make sure you do not exceed the maximum system weight for your CUBE bike.
Yes, provided you observe the following points:
A trailer must not be towed under any of the following conditions:
Bicycles with and without electric motor assistance (pedelecs)
• model year 2018 and older
• with a carbon-fibre fork
• with a full carbon-fibre frame
• with a carbon-fibre rear triangle
• with adjustable dropouts for hub gears, belt drive, etc.
• road bikes, gravel bikes and cyclocross bikes
• children's bikes and youth bikes
• all non-electric-motor-assisted bikes with rear suspension
• speed pedelecs (45kph)
A trailer may be towed under the following conditions:
• Full-suspension electric motor-assisted mountain bikes (pedelecs) with aluminium rear triangle from model year 2020 onwards.
• The trailer manufacturer's original assembly system must be used (thru-axle/quick release with clutch).
• Do not clamp the trailer to the frame tubes or other components (seatpost, luggage carrier, etc.).
• The tongue weight must be at least 2kg and no more than 8kg, and must be deducted from the loading weight of the luggage carrier where this is given (see FAQs on maximum system weight).
• The maximum permitted total system weight when towing a trailer (i.e. rider + bike + trailer + cargo) is 180kg. Please also take care to ensure you do not exceed the maximum permitted system weight (i.e. bike + rider) given for the bike excluding trailer.
• The gross trailer weight must not exceed 25kg for model year 2019 and 60kg for model year 2020 onwards.
• Please always follow the trailer manufacturer's instructions.
• The maximum permitted speed when towing a trailer is 25kph (15mph).
Important: Please note that the bike classification category automatically changes to 2 when using kickstands, mudguards (fenders), luggage racks and trailers.
Important: Please be aware that towing a trailer will cause additional wear and tear to your bike, in particular the brakes (discs and pads), rear triangle bearings, fork bushings and wheels/hubs.
Important: Towing a trailer will negatively affect the way your bike brakes and handles.
We deliberately chose not to include stabilisers because we believe the best way to learn how to ride is to transfer the skills learnt on the balance bike directly to a normal bike. Stabilisers can be counter-intuitive when it comes to developing a good sense of balance and they also add weight to the bike. A child learning to ride with stabilisers may develop a false sense of confidence that they lose once the stabilisers are removed. We feel balance bikes are a better alternative to stabilisers.
CLAIMS & WARRANTY
CLOTHING
COMPONENTS
All of our bikes use the M12x1-standard rear axle.
The majority of our products use semi-integrated headsets with the Cane Creek ZeroStack™ standard. The exception is our titanium frames, which use traditional headsets. Our high-end carbon-fibre road bike and mountain bike frames are fitted with integrated headsets.
GENERAL BIKE-RELATED QUESTIONS
Always observe the maximum torques specified by the manufacturer on the parts.
Always use a torque wrench to fit carbon-fibre parts and apply carbon assembly paste to lower the clamping force required and prevent over-torquing.
For your safety, please check regularly that all bolts are tightened to the correct torque.
From model year 2021 onwards, the recommended torques are printed or labelled on the parts themselves.
For model year 2020 and older, you’ll find a list of all the relevant torque values in this pdf:
How to find the frame number on your CUBE bike:
• On our classic bikes you’ll find the frame number on the bottom bracket.
• On our hybrid models the frame number is on the seat tube just below the chain stay.
For your own safety, please do not exceed the maximum system weight limit/load limit approved for your specific model.
- MY2020 + MY2021: BIKE
- MY2021: E-BIKE
- MY2020: E-BIKE
- MY2019: BIKE / E-BIKE
Yes.
As a rule, you shouldn’t have any problems using your CUBE bike on an indoor trainer under the following conditions:
- Only bikes without an electric drive motor are approved for use on an indoor trainer. All pedelec/ebike models (Hybrids) are excluded from use.
- Before first use, check to ensure the compatibility of your bike with the trainer.
- Bikes with a rear wheel that uses a thru-axle mount may only be used with direct drive trainers or free rollers.
Definition – direct drive trainer:
On a direct drive trainer, the bike attaches by removing the rear wheel and mounting the chain onto the cassette installed on the trainer. The trainer takes the place of the back wheel.
Direct drive trainers currently available include e.g. Wahoo Kicker V6, Tacx Neo 2T and Elite Direto XR-T.
Definition – free rollers:
Free rollers don’t require you to attach the bike or remove the rear wheel. It’s like normal cycling out on the road – only you stay on the spot.
Free rollers currently available include e.g. Tacx Galaxia, Elite Arion.
- The bike frame may only be attached to the trainer via the mounting points for the wheel hub.
- Never allow the frame or any mounted parts – except the wheel mounting points as described above – to come into contact with the trainer, either when stationary or in use. Heavy loads are exerted when riding out of the saddle so take particular care to ensure plenty of clearance under all circumstances.
- Before use, always be sure to check carefully that there is sufficient contact clearance between the bike and the trainer. We recommend asking someone else to help you check the contact clearance when the trainer is in use (for example when riding out of the saddle).
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A selection of our carbon-fibre frames are produced using a UD finish as part of the fabrication process. UD is characterised by its signature carbon finish.
We have deliberately chosen not to use any kind of top coating over the UD carbon finish, instead leaving the various sections, joins and finished areas typical of the manufacturing process exposed to view.
As our frames are laid up by hand, each one has its own unique and distinctive look.
Roof racks that anchor the bike’s rear wheel and front fork dropouts are fine.
This is with the exception of road bikes with carbon-fibre fork dropouts.
Roof racks that clamp to the bike’s down tube are also unsuitable as they can crush the tube and cause permanent damage.
Rear-mounted car racks that anchor the wheels and top tube are generally okay for aluminium-framed bikes. But the best way to transport your bike is inside the car. Not only does it deter would-be thieves, it is also gentler on your bike.
If you use a rear-mounted car rack, please refer to the information on page 57 of the general user guide.
Car racks are used at your own risk. We do not accept liability and/or warranty claims for damage/accidents caused by the use of a car rack.
Please also note that carbon-fibre frames are generally not designed to withstand clamping forces. However, if you decide to fit a car rack for transportation purposes, please be aware of the following: Generally speaking, the least-critical clamping point on the bike is an aluminium seatpost or the area of the seat tube that overlaps the seatpost. We strongly advise against clamping on the top tube or down tube.
Also important for CUBE e-bikes: Please securely store the battery pack in the car boot. Never leave the battery attached to the bike as this can be extremely dangerous if it falls out.
A security code is a combination of letters and numbers that is usually etched or stamped onto the frame by the police or another official organisation. Security codes help to deter would-be thieves and to identify the rightful owner of a stolen bike once recovered. However, the durability of the frame can be affected where the security code has been etched or stamped on. CUBE assumes no liability for any damage to material or defects occurring as a result of obtaining a security code.
Every model of bike we sell is classified under a specific use category. You can find this information on our website.
Please pay attention to the instructions on correct usage and the dos and don'ts for your particular model.
You’ll find a full list of our bike classification categories here:
It is not always possible to realise the exact weight given for each bike, size and component. The weights provided for complete bikes and/or frames are based on painted production frames in size M/56cm without pedals. Actual weights may vary due to production tolerances.
Even in the same frame size, weights can vary considerably. This can be caused by variations in the thickness of frame material, longer welds, longer brake lines/shift cables/outer casings, etc.
Components can also be a cause of weight fluctuations – this applies in particular to tyres.
For each frame size you should allow for up to 250g – 300g of additional weight due to these variations. We always try to publish accurate weight data. The best way to eliminate all variables and make up your own mind is to visit your local dealer and weigh your dream CUBE bike in the shop yourself.
PURCHASE & DELIVERY
A large number of our bikes from the current model year have already been delivered and are available from CUBE dealers.
However, we regret that some models are still being affected by delivery delays, leading to delivery dates being postponed several times already. We also find this situation unsatisfactory. To meet growing demand, we have stepped up our assembly and logistics capacities substantially. Unfortunately, we are only able to utilise around 75% of our capacities at this time. This is due to several factors and we are working daily to find solutions to the situation.
Our industry has been unrelentingly challenged by a multitude of scenarios in recent months that, in isolation, were inconvenient but surmountable. However, the cumulative effect creates a very difficult situation for us as a whole. It is now therefore impossible for us to plan with any certainty, as we can only predict the receipt of goods at very short notice. A bike model that we could theoretically build over the coming weeks according to our production plan might be missing a part tomorrow that we have to wait eight weeks for. Various factors are causing the component shortages and delays:
Production disruptions in Asia
The production facilities of our suppliers in Asia are repeatedly being affected by unforeseen lockdowns lasting for several weeks. Even after resuming operation, a certain ramp-up period is required before these facilities can return to 100% capacity. This is in part due to legal restrictions limiting production capacities to 50%, meaning they are not permitted to go above this initially.
For component manufacturers, current production capacities are severely limited or in some cases suspended altogether due to raw material shortages as well as labour shortages due to sickness. This not only makes it virtually impossible to plan ahead in terms of components, but also means we are experiencing delivery deadlines being pushed back with unfortunate regularity.
Transport route constraints
In the early stages of the coronavirus pandemic, sea freight capacities were hit particularly hard. Ports struggled with congestion issues, preventing ships from being unloaded. This led to bottlenecks in the availability of free containers and ships. The resulting sharp rises in transport costs and above all significantly longer transit times are still being felt today.
With sea freight capacities dwindling, rail freight was increasingly used as an alternative method of transporting goods. This option is now unavailable due to the current situation in Russia and Ukraine, putting further pressure on global supply chains.
In concrete figures, this means the delivery of urgently needed parts has once again been delayed at the last minute by another 6–7 weeks.
Chip shortage
Our e-bikes are also affected by the general chip shortage impacting all sectors. We receive binding delivery dates from our suppliers at the earliest 2–4 weeks before receipt of the goods. This requires extremely flexible planning on the part of our production and assembly lines.
Unfortunately, the situation is unlikely to improve in the foreseeable future. The Ukraine conflict is impacting production capacities further as a result of shortages in essential raw materials.
Flexible production planning
Due to the reasons described above, we are now working with very short lead times for production planning. We ensure maximum flexibility for ourselves by accepting all deliveries of ordered parts, even if we will only need some of them at a much later point in time. We accept the financial risk this carries and the added complexity for our logistics. We have now re-purposed our storage facility for fully assembled bikes into a parts warehouse and begun operating five additional regional satellite warehouses. Despite this step and the huge number of components stored in our warehouses, we are unfortunately unable to ramp up the utilisation of our capacities by any significant degree. It only takes one lacking component to prevent us from building a bike altogether.
We apologise for the lengthy waiting time and the missed rides this has caused. We are doing everything we can to produce your bike and get it delivered as quickly as possible.
Please note that our customer service team is unable to provide you with an exact delivery date for your CUBE bike. Your first point of contact is the CUBE dealer from whom you ordered the bike.
We appreciate your patience, perseverance and understanding at this time!
Thank you for your interest in buying a CUBE bike.
Unfortunately, sometimes the parts we need for production are delivered to us later than expected. We cannot start production without them and have to wait until all the required parts are received. This means we are unable to provide end customers with exact delivery dates.
TECH QUESTIONS
You’ll find set-up information for Fox suspension on the Fox website at:
You’ll find a list of tubeless-ready rims here:
You can only use the same size disc brake rotors as the originals that came on your specific bike model, series and model year. This goes for both the front and rear brakes, even if the fork manufacturer has approved the fork for use with bigger discs.
If you plan to swap out suspension components, you’ll need to ensure that the new parts have the same dimensions as the originals. With rear shocks, pay special attention to the eye-to-eye length, the bushing size and the stroke. These must all be the same size as on the original shock. If you use components of other sizes, this will negatively affect performance and may even damage the bike frame. For suspension forks, it's usually enough to check that the new fork has the same travel as the original, as the length when installed will in most cases only be minimally different.
Can I fit a longer-travel fork to my CUBE bike?
Fitting a fork with more travel than the original will invalidate the warranty on your bike. It will have a negative effect on the bike’s geometry, changing the ride characteristics and potentially causing permanent damage to the frame.
Dual crown forks also must not be fitted to CUBE bikes.
You’ll find all the information you need to care for your Hybrid’s battery in our partner Bosch’s eBike Battery Guide:
Further information from the manufacturer is available here:
The model series LITENING C:68X, AGREE C:62, CROSS RACE C:68X and CROSS RACE C:62 have an integrated computer mount, which is fixed to the underside of the stem and thus enables the computer to be positioned optimally.
Our mount is compatible with a variety of computers that use the “Quarter Turn” standard or can be adapted to this (e.g. Garmin, Wahoo, Hammerhead, Bryton).
Before first use or assembly, a compatibility test between the computer and mount is essential in order to guarantee safe use.
Specifically, it should also be checked that handlebars can move freely with the computer in place, the computer must not touch the handlebars at all.
When using a computer mount, the computer must also be secured to the handlebars or stem with a special security tether from the respective manufacturer. This minimises the risk of damage in the event of a fall or external effects that cause the computer to become detached from the mount. Damage resulting from failure to observe the preceding information is not recognised as a defect on our part.
CUBE’s disc-brake frames are compatible with Rohloff hubs.
However, please note:
The following cannot be used with Rohloff hubs:
• Bikes with electric motor assistance (pedelecs)
• Bikes with rear suspension (full-suspension bikes)
You’ll find this data in the geometry tables for the particular model on our website. Visit the bike information page, go to the GEOMETRY section and select TABLE view.
Information about maximum tyre width:
The maximum tyre width given under each model refers to the tyres fitted as standard on delivery.
The widths of tyres from other brands may differ slightly, so always check clearance around the rear triangle and fork when fitting a new tyre.
We do not accept as a defect any consequential damage resulting from a failure to follow the instructions provided above.
You’ll find the manufacturers' operating instructions for all makes of thru-axles and quick releases fitted on our bikes below.
Important information:
Always follow the manufacturer's instructions
Before every ride, check that the thru-axle or quick release is positioned and closed correctly
Please contact your CUBE dealer if you have any questions on usage
General instructions on thru-axles:
Manufacturer-specific instructions:
General instructions on quick releases: